Refunds & returns
Last updated October 8, 2026
Artwork
All sales of artwork are final. Each piece is original or made to order, so we don't accept returns or exchanges and don't give refunds once an order is placed. This includes commissioned and custom pieces.
If your piece arrives damaged, email us within 48 hours of delivery with your order number and photos of the artwork and the packaging. We'll repair it, replace it, or refund it, whichever fits the piece. Keep the packaging until we've replied, as the carrier may need it for a claim.
Event tickets
You can get a full refund for an event ticket up to 5 business days before the event's start time. After that, tickets can't be refunded. Business days are Monday through Friday, and times are Central Time (Dallas).
The deadline is the event's start time, counted back 5 business days:
| If the event starts | The refund deadline is |
|---|---|
| Sunday, October 18 at 2:00 pm | Monday, October 12 at 2:00 pm |
| Saturday, November 21 at 6:00 pm | Monday, November 16 at 6:00 pm |
| Thursday, December 10 at 7:00 pm | Thursday, December 3 at 7:00 pm |
Can't make it after the deadline? You're welcome to give your ticket to someone else: the QR code in your order email works for whoever brings it. Just let them know the time and place.
If we cancel or reschedule
If we cancel an event, everyone gets a full refund automatically; you don't need to ask. If we move it to a new date or venue, your ticket carries over, and if the new date doesn't work for you, you can have a full refund instead, whatever the timing.
How to ask for a refund
Email caroline@mcpgallery.art with your order number and the event name before the deadline. The time your email arrives is what counts.
Refunds go back to the card or payment method you used. We issue them within 2 business days; your bank usually takes another 5–10 business days to show the money in your account.
Customers in the EU and UK
If you live in the EU or UK and we ship artwork to you, you can cancel within 14 days of delivery without giving a reason, as the law there requires. Email us within those 14 days, then return the piece undamaged within 14 days of telling us; you pay the return postage, and we refund the price and our standard shipping charge.
This doesn't apply to commissioned or custom-made pieces, or to event tickets, which are for a set date.
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